Reach a Dispatcher

What Happens After You Submit

Once you submit the form, a dispatcher reviews it right away and calls back, usually shortly during business hours. We ask a few quick questions: what you are seeing, how old the chimney or fireplace is, and whether this is routine maintenance or something that needs attention now. Scheduling in Studio City runs on same-day and next-day slots most of the year, and hillside or valley-floor access gets confirmed before your technician is dispatched. Have your address ready, a rough sense of when the chimney was last serviced, and any specific symptoms like smoke, odor, or a stuck damper. That is enough for us to get a CSIA-certified technician on the schedule.